Look
* Do patients appear happy and well taken care of?
* Is the building clean and well maintained?
* Are wheelchairs and other equipment in clean working order?
* Are activity calendars posted with a variety and sufficient number of activities
for patients to choose from each day?
* Are patients involved in activities or just sitting around bored with nothing
to do?
* Does the food look appetizing and are patients eating most of their meal?
* Does the dining room and kitchen look clean and are cooks wearing hairnets?
* Do the patients look well fed?
* Are the rooms neatly arranged and individually decorated with personal possessions
of patients?
* Do staff members interact cheerfully with patients and each other?
* Are patient call lights responded to quickly?
* Does the facility overuse physical restraints (devices that tie patients
to chairs or beds)?
* Are staff members responsive to patient or family member needs and requests?
* Are staff members visible?
* Are patients treated with dignity and respect?
* Does the linen look clean and not old and thin?
* Is there an outdoors patio for patient and family use?
* Is patient privacy protected during patient care and treatment (are room
doors and privacy curtains used)?
* Do staff members stop and knock on room doors prior to entering patient
rooms?
* Is the facility well lighted?
Smell
* Do patients smell clean?
* Are there any strong odors in the facility?
* Are rooms well ventilated and kept at a comfortable temperature?
Taste
* Ask to eat a meal and evaluate the quality and taste of the food.
